Effective date: July 27, 2026
This Shipping Policy applies to physical products purchased from Shoplenty. Delivery dates are estimates, not guarantees, unless we expressly agree otherwise in writing.
Shipping destinations
We currently accept orders only for delivery to deliverable addresses within the 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. An order submitted for an unsupported destination will be blocked or cancelled and refunded.
Processing and delivery estimates
Orders are generally processed within 2–5 business days, excluding weekends and U.S. holidays. Estimated standard delivery after processing is generally 5–12 business days. A product page or checkout notice may provide a different estimate; that product-specific estimate controls.
Orders containing multiple items may be fulfilled by different suppliers, shipped separately, and arrive on different dates. You will not be charged additional shipping solely because we split an order.
Shipping rates and taxes
Standard shipping is $6.99 per order. Standard shipping is free when the merchandise subtotal is at least $50 after discounts. Applicable taxes are calculated separately where required. Because Shoplenty does not accept international orders, international duties and import charges do not apply.
Tracking
When tracking is available, we send it to the email address used for checkout. Tracking may take up to 72 hours after shipment to show carrier activity. Customers are responsible for monitoring tracking and providing a secure delivery location.
Address accuracy and changes
You must provide a complete and accurate delivery address. Contact support@shoplenty.com within two hours after ordering if an address correction is needed. We cannot guarantee changes after an order enters processing. If an order is returned, lost, or requires reshipment because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the actual reshipping cost and any nonrecoverable carrier fees, except where prohibited by law.
Delays and unavailable merchandise
Carrier congestion, weather, customs or security screening, supplier delays, high order volume, and events outside our reasonable control may affect delivery. If we cannot ship within the time stated when you ordered—or within 30 days when no shipping time was stated—we will provide any notice and cancellation choice required by applicable law. You may consent to the revised shipping date or cancel the affected unshipped item for a prompt refund to the original payment method. We may also cancel and refund an item that becomes unavailable.
Delivered, missing, or damaged packages
Inspect your order promptly. Report visible damage, an incorrect item, or a missing item within 48 hours after delivery. For a package marked delivered but not received, first check the delivery location, household members, neighbors, and carrier records, then contact us within seven calendar days after the delivery scan. If tracking does not show delivery, contact us within seven calendar days after the latest estimated delivery date. Keep all packaging and provide photographs, video, tracking details, or other reasonable documentation requested for an investigation.
A carrier delivery scan does not automatically determine the outcome of a claim. We will review available evidence and, where appropriate or legally required, provide a replacement or refund. We are not responsible for theft or loss occurring after documented delivery to the address or authorized recipient you supplied, except to the extent required by law.
Contact
Shipping questions should be sent to support@shoplenty.com with the order number.