Effective date: July 27, 2026
This Refund and Return Policy applies to physical products purchased from Shoplenty. It does not limit rights that cannot legally be waived.
Return window and authorization
To report an eligible problem, email support@shoplenty.com within 14 calendar days after documented delivery. Include the order number and the evidence described below. If a physical return is approved, we will provide the applicable return instructions, authorization, deadline, and destination. Products are supplier-direct and may be returnable only to a designated supplier facility. Do not mail merchandise to Shoplenty, the address on the original shipping label, or any other address unless support specifically authorizes it in writing.
Unauthorized returns, refused deliveries, and packages sent cash-on-delivery may be rejected and do not automatically qualify for a refund.
Final sale and eligible problems
All products are final sale for buyer’s remorse, including a change of mind, dislike, ordering the wrong product or variant, incorrect size or color selection, or providing an incorrect or incomplete delivery address. We do not accept discretionary exchanges or returns. This restriction does not apply when a product is damaged, defective, materially different from its listing, incorrectly supplied, missing required parts, not received, or otherwise subject to a non-waivable legal remedy.
The following products are also final sale unless an eligible problem described above applies:
- personalized, customized, made-to-order, or altered goods;
- gift cards, downloadable or digital products;
- perishable or consumable goods;
- opened health, beauty, personal-care, intimate, or hygiene-sensitive products;
- products identified as final sale or clearance before purchase;
- used, installed, assembled, washed, altered, or customer-damaged products; and
- products missing original components, serial numbers, packaging, or safety seals.
Return shipping and fees
There is no restocking fee because buyer’s-remorse returns are not accepted. Never return a product without written authorization. When an approved remedy requires a physical return, the authorization will state who is responsible for return shipping. Original shipping and expedited-service charges are nonrefundable unless the claim results from our error or applicable law requires otherwise.
Damaged, defective, incorrect, or missing items
Contact support@shoplenty.com within 14 calendar days after delivery and include the order number, a description of the problem, and clear photographs or video of the item, packaging, shipping label, and damage where applicable. Submit evidence as soon as possible, preferably within 48 hours after discovering the problem. Preserve the product and all packaging until the claim is resolved. After review, we may provide troubleshooting, replacement parts, a replacement, or a full or partial refund, consistent with applicable law.
Cancellations and order changes
Cancellation or modification requests must be submitted within two hours after ordering. We will try to accommodate them but cannot guarantee cancellation once fulfillment, personalization, or shipment has begun. If cancellation is not possible, the return rules above apply after delivery.
Refund review and timing
We review the submitted evidence and, when a return is required, inspect the returned item before approving a refund. Approved refunds are issued to the original payment method. Store credit may be offered as an optional resolution only when the customer agrees; it will not replace a legally required refund without agreement. Shoplenty generally initiates an approved refund within 5–10 business days after approval or inspection; your bank or payment provider may require additional time to post it.
If we cancel an unshipped item or cannot ship within the required time, we will provide the full refund required by applicable law, including applicable shipping or handling amounts for the unshipped merchandise.
Chargebacks
Please contact support@shoplenty.com first so we can investigate and resolve an issue. This request does not prevent you from exercising any lawful payment-dispute rights. Fraudulent or abusive return and dispute activity may result in account restrictions or refusal of future orders where permitted by law.